paliaPrivacy Policy

This page describes what we collect when you use palia and how we keep that data protected. We collect personal information only to operate your account, process your deposits and withdrawals, and comply with anti-fraud and legal requirements. We do not sell your data to marketers or use it for purposes unrelated to your palia account.

Our servers may sit outside your jurisdiction. Your data is encrypted in transit and at rest. We retain account records for as long as your account is active, plus a retention period thereafter for legal and regulatory compliance. You have the right to access, correct, or request deletion of your personal data, subject to legal obligations.

This policy applies to all palia users worldwide, wherever our services are available. We update this policy periodically; changes take effect when posted. Continued use of palia after an update means you accept the revised terms.

What Data We Collect

We collect information you provide directly and information generated by your account activity. Direct information includes your name, email, phone number, government ID, address, and payment details. We require this to open your account, verify your identity, and process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

Activity data includes your login history, game history, bets placed, results, balance changes, and IP address. We log these automatically when you use palia. This data helps us detect fraud, resolve disputes, and comply with anti-money-laundering regulations. We also collect cookies and device information (browser type, operating system) to maintain your session and improve user experience.

How we use your data

  • Account management: We use your name, email, and phone to verify your account, send notifications, and help you recover your login.
  • Payment processing: We share payment details with your chosen provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank) only to execute your deposit or withdrawal.
  • Compliance: We use your ID and address to comply with know-your-customer (KYC) and anti-fraud rules required by law.
  • Dispute resolution: We review your game history and transaction log if you dispute a result or report an issue with your account.
  • Service improvement: We analyze aggregate (not individual) user patterns to improve our live-dealer studios, sportsbook markets, and slot games.

Third Parties and Data Processors

We share your data with third parties only when necessary. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) receive your account and transaction details to process your request. Hosting providers maintain our servers and databases—these may be located in jurisdictions outside Indonesia. Compliance and anti-fraud services may access your data to prevent illegal activity.

We do not share your data with marketing firms, advertising networks, or any third party for their own purposes. We do not sell your email address or phone number. If we are required to disclose your information by law (court order, government request, regulatory investigation), we comply with such request and do not notify you unless legally prohibited from doing so.

Data retention: We keep your account data for as long as your account is active. After closure, we retain records for seven years to comply with anti-money-laundering and tax regulations, then delete them securely.

Security and Encryption

We encrypt your data in transit (when traveling between your device and our servers) using TLS/SSL protocols. Your stored data (passwords, payment details, account history) is encrypted at rest on our servers. We use industry-standard security practices, including firewalls, access controls, and regular security audits. However, no system is completely secure; we cannot guarantee absolute protection against all threats.

You are responsible for keeping your palia login credentials confidential. Do not share your password with anyone. If you suspect unauthorized access to your account, contact our support team immediately during business hours via email or live chat.

Your Rights and Choices

You have the right to access your personal data. Log into your palia account and review your profile information and transaction history anytime. You can request corrections to your name, email, or address by contacting our support team. You can also request a full export of your data in a machine-readable format.

You have the right to request deletion of your account and associated data, subject to legal retention obligations. If you live in a region with specific privacy laws (such as GDPR in Europe), additional rights may apply. Contact our support team to exercise these rights—we respond within standard response windows.

We at palia collect your data only to operate your account and comply with law. We do not sell your information, and we protect it with encryption and industry-standard security.

palia privacy team

Cookies and Tracking

We use cookies to maintain your login session and remember your preferences (language, theme). These are essential to palia's functionality. We do not use cookies to track you across other websites or build a profile for advertising. Your browser settings allow you to disable cookies, though this may prevent you from logging in or using certain features.

Contact palia

If you have questions about this privacy policy, your data, or your rights, contact our support team during business hours. We respond in English and Indonesian via email, live chat, and phone. You can also submit a formal data request or complaint through our support channels.

  1. We collect only essential data

    Name, email, phone, ID, address, and payment method are required to open and verify your palia account.

  2. We encrypt your information

    Data in transit and at rest is encrypted using industry-standard protocols. Payment details are shared only with your chosen provider.

  3. You control your data

    You can access, correct, or request deletion of your personal information anytime via our support team.

  4. We comply with law

    We retain data for legal and regulatory reasons, and we comply with court orders and lawful government requests.

Summary: palia Privacy Policy

We at palia collect your personal information only to operate your account, process your deposits and withdrawals, and comply with legal requirements. We encrypt your data in transit and at rest, and we do not sell your information to third parties. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) receive only the details needed to process your transaction.

You have the right to access, correct, and request deletion of your data. Our support team responds during business hours in English and Indonesian. We retain account records for as long as your account is active plus seven years thereafter for legal compliance, then securely delete them. Changes to this policy take effect when posted; continued use of palia means you accept the revised terms.

For questions about your data or privacy, contact our support team via email, live chat, or phone during business hours.

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